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FAQ

TRACKING YOUR ORDER

Our carrier Zeleris will send you an email with your tracking number once the package is prepared and picked up at our warehouse. You can follow it at: 

https://zeleris.com/seguimiento_envio.aspx

If your tracking number does not work, please give it some time as it normally takes Zeleris a few hours to activate the tracking information. Please remember Zeleris only works on business days.

We are not responsible for any additional costs raised by the order passing through customs.

If you send a return package to a wrong address, we are not liable for any loss or misplacement.

 

ESTIMATE TIME OF DELIVERY AND SHIPPING FEES

Spain 3-5 business days €5
Canary Island 5-7 business days €13
Portugal 3-5 business days €7
Germany 5-7 business days €7
United Kingdom 5-7 business days €7
Greece 5-7 business days €13
Italy 5-7 business days €7
These are all estimate days of shipping delivery in normal conditions, under extraordinary conditions, deliveries may take up to 3 months, in which case we will contact our customers.

FAULTY PRODUCTS

If you receive any faulty product, please send us the picture of the defect on its original case at contact@praiasco.com so we can verify the information and solve the problem.

 

INCORRECT ORDER

If you receive an incorrect order, please send us a picture of everything you received, along with the references in the box to contact@praiasco.com so we can verify the information and solve the problem.

 

RETURNS AND REFUNDS

If you wish to make a refund or return your product, please contact us at contact@praiasco.com so we can address your case and send you the corresponding form.

If you wish to invoke your right of withdrawal, please, fill in the following form, to comply with our national laws, and send it to contact@praiasco.com

The right of withdrawal states that you can return the product to the sender within 14 days upon reception, paying the shipping fees that may arise of such return. Once we receive the merchandise, we would refund the corresponding amount of the order, though not the return costs.

 

PRAIAS UV PROTECTION

Classified in Category 3, all the Praias lenses provide UV400 protection, giving you a complete protection against harmful ultraviolet radiation. The polarisation in our sunglasses gives you a comfortable vision without the annoying glare of shiny objects. Praias sunglasses as all the certifications required from the European Community, United States, Australia and New Zealand:

ISO 12312-1:2013 (Europe)

ANSI z80.3-2010 (USA)

AS/NZS 1067,2009 (Australia & New Zealand)

 

SUNGLASSES CARE

You can use the Praias microfiber pouch to clean and carry your sunglasses. Take special care when resting the sunglasses against any hard surface and under the direct sunlight, as high temperatures may damage them. 

 

 

DIMENSIONS

  • Front: 140 mm
  • Tall: 50 mm 
  • Arms: 138 mm

 

 ACCEPTED PAYMENTS

We accept the following payment methods: 

  • Credit or Debit card: Visa, MasterCard, American Express.
  • PayPal: with a credit card or from another Paypal account. 

 

SELL PRAIAS AT YOUR STORE

If want to sell Praias at your store and become an authorised retailer, please contact us at: contact@praiasco.com 

 

PRAIAS AS SPONSOR

We are always looking to sign athletes and outstanding people into our brand, so please contact us atcontact@praiasco.com for further information. Unsolicited Praias sponsorship requests will not be approved.

 

 DONATIONS

If you pursuit a loable cause, non profit organisation or similar and want Praias to collaborate, please contact us in contact@praiasco.com

 

WORK WITH US

We are always looking for new talent to incorporate to our team, so if yo think you have something awesome you could bring to the table, send us your CV to contact@praiasco.com

 

COMMERCIAL AND SWEEPSTAKES PRIZES

Commercial and sweepstakes prizes given through our social networks are free of commercial value and, therefore, any type of guarantee; if you find any defect in the reception of the product you'll have to communicate it as soon as possible by sending an email to contact@praiasco.com Changes and refunds are not accepted.